Refund policy

Return and Refund Policy
Effective Date: December 25, 2023

At Outdrip, we are committed to providing high-quality streetwear and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we offer a straightforward return and refund policy to address your concerns.

1. Eligibility for Returns

• Items must be returned within 7 days from the date of delivery.

• Products must be unused, unwashed, and in their original condition, including all tags and packaging.

• Final sale items are eligible for returns if they meet the return criteria.

1. Non-Returnable Items
   We do not accept returns on the following:

• Customized or personalized products

• Intimates, undergarments, or any hygiene-sensitive items

1. Return Process

• Step 1: Email us at outdrip.official@gmail.com with your order number and reason for the return.

• Step 2: Once approved, you will receive return shipping instructions.

• Step 3: Ship the product to the following address:

Outdrip Returns
F-165, Rajouri Garden, NEW DELHI-110027

Return shipping is free for all eligible returns.

1. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7 to 10 business days to the original payment method.

• No restocking fees apply.

• Shipping charges are non-refundable, except when the return is due to an error on our part.

1. Exchanges
   We offer exchanges for size, color, or style, subject to availability. Follow the same process as returns and mention the desired replacement in your email.

2. Defective or Damaged Items
   If you receive a defective or damaged item, contact us within 48 hours of delivery with photos and details. We will arrange for a replacement or issue a full refund at no additional cost.

3. Cancellation Policy
   Orders can be canceled within 24 hours of placement for a full refund. After this period, cancellation may not be possible if the item has already been processed for shipping.

4. Contact Us
   For any questions or further assistance, reach out to our customer support team:
   Email: outdrip.official@gmail.com
   Phone: +91-9953209494

Thank you for shopping with Outdrip. We value your trust and are committed to providing a seamless shopping experience.